Hospitality is the new branding
Create a top notch customer experience
Why does authenticity play a crucial role in hospitality and how is it key to an excellent customer experience? Learn the art of hospitality to leave a memorable mark with your customer.
Veerle’s mission is to translate your identity powerfully and authentically into a classy appearance that lets you come across professionally and self-confident. Bring your (business)values to life in your interactions so your client knows what you’re about.
Client experience is, next to the professional dimension, the most important reason to choose you.
In this MasterChannel you’ll learn:
- How to get better self knowledge and validation
- What makes or breaks your image
- To embed the human dimension in the customer experience
- To win your client’s trust
- To use colour as your power tool
- How to differentiate as an individual and as a company regarding your competition
Ready to convert your company philosophy into practice?
Use your values consciously to make yourself knowable, likeable and trustable.
The chapters of the MasterChannel:
Hospitality leadership
- Hospitality is the new branding
- Authenticity is magnetic
- Impact with capital letter
- Personal leadership
Authenticity quest
- Define your brand
- Define your client
- Customer journey
- Define yourself as individual
Networking
- Empowerment
- Your mindset
- Self-knowledge
- Appearance
- Body language
- Networking
12 month subscription
What to expect?
Exclusive access to Veerle’s expertise
- A growing knowledge library
- On-point trainings
- Weekly best practices and tips on the wall
Online, offline and in-person
- 8 live and recorded digital MasterSessions per year on January 10, February 7, April 17, May 15, June 12, September 18, November 13, December 11 from 15h to 17h.
- 50% off the 2 MasterChannel events on March 14 and October 17 from 9h30 to 16h30.
Share your passion with peers
- Contribute to valuable interactions with colleagues and experts
- Regular book and podcast updates
- A dynamic professional community
Expert in hospitality leadership
About Veerle
Thanks to her rich experience in different management roles, as consultant and trainer at companies like Cartier, Delvaux, Louis Vuitton and Luxury Attitude, Veerle is a true Master in Personal Impact & Hospitality. She guided many business leaders and teams over Europe to more authenticity, working from the inner power and a positive impact on clients and society.
Grow your client loyalty through an authentic, confident appearance.
Get in direct interaction with Veerle and likeminded experts during 12 months
at an investment of €975 ex VAT.